AI Email Automation
An AI platform that classifies email intent and automates CRM workflows, with a reliability layer.
Overview
An AI-powered email management and workflow automation platform that reads incoming email intent and routes requests straight into CRM workflows, replacing manual triage. The core of the work is an AI reliability layer: structured prompting, output validation, confidence-based routing, and fallback behavior, so malformed or hallucinated model responses never reach downstream CRM systems. Built on the Vercel AI SDK (Gemini).
Features
Classifies incoming email intent and routes requests into CRM workflows automatically
AI reliability layer: structured prompting, output validation, confidence-based routing, and fallback
Agent dashboard for reviewing, monitoring, and overriding AI decisions
Provider-agnostic LLM integration on the Vercel AI SDK (Gemini): swappable without rewrites
Key Engineering Decisions
Treated an LLM as an unreliable dependency and built validation + fallback so bad output never reaches the CRM
Replaced manual email triage with confidence-based automated routing
Kept a human in the loop with an override dashboard rather than a black box
Tech Stack
Project Info
Author
Etinosa Ogbevoen
Status
active
Category
AI